Terms and conditions

Last updated: 8.8.2023

These terms and conditions only apply to end users as such. Contact us by email regarding B2B terms.

1 Prices

Tradesoft Oy (Business ID 2560587-4) sells products within Finland and the EU, as well as to many non-EU countries. All of the prices in our web shop include Finnish VAT (24 %). The currency is euro (€). We reserve the right to price changes.

Finland and other EU countries
The total of the order can be seen in the shopping cart after the correct shipping and payment method have been chosen. No further costs will be charged by Tradesoft.

Non-EU Countries
Some areas that belong to EU countries (see list) are excluded from EU VAT policy, and will be treated as countries outside the European Union. Orders shipped to non-EU countries will be sent out VAT free. However, you are still responsible for paying the customs duty and VAT in your own country before receiving the order.

2 Shipping and delivery

We use Matkahuolto and Posti, the Finnish postal service, for shipping domestic orders. International orders are shipped with GLS, Posti, Postnord and UPS. The available shipping methods will automatically be listed in your shopping cart depending on the products and the shipping country.

We currently ship within Finland (incl. Åland Islands) and to the following countries:

European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Non-EU countries
Anguilla, Argentina, Armenia, Aruba, Australia, Bahamas, Bangladesh, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Canada, Canary Islands, Chile, Costa Rica, Djibouti, Dominica, Egypt, El Salvador, Eritrea, Fiji, Grenada, Guam, Guyana, Iceland, Japan, Kenya, Liberia, Liechtenstein, Malaysia, Mexico, Monaco, Nepal, New Zealand, Norway, Pakistan, Papua New Guinea, Peru, Philippines, Puerto Rico, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sierra Leone, Singapore, Switzerland, Tanzania, Thailand, Turkey, Uganda, United States, Venezuela

Customer is responsible for customs clearance in country of delivery. In addition, customer must ensure that none of the goods are prohibited or require special handling in country of delivery. 

2.1 Delivery time and tracking

All orders placed before 1 pm (Eastern European Time) will be shipped on the same or following business day. The estimated delivery time can be seen on the product page and in your shopping cart after choosing the correct shipping country. If the order contains for example installation services the delivery time may be postponed. If a product is out of stock, we will contact the customer with an updated estimation of the delivery time.

You can track your order by logging in to your account, or by going to the following tracking site. You need your order number and the email address that was given when placing the order to track your order.

2.2 Shipping methods and costs

The available shipping methods are updated automatically when you choose your shipping country. The total shipping costs depend on the products and the total value of your shopping cart. Some shipping methods also qualify for free shipping after a certain total cart value has been reached.

See the available shipping methods below based on country.

FINLAND

In-Store Pickup, Turku

Order can be picked up at our store in Turku, Finland during opening hours.

Matkahuolto Near Parcel (incl. Parcel Point)

Delivery time 1-3 business days. Order can be picked up in Matkahuolto or at the following locations: Matkahuolto Parcel Point, K-market, R-kioski. Parcel point orders exceeding 1 parcel or 30 kg will be sent to a Matkahuolto terminal.

Matkahuolto Home Delivery (ADR service)

Delivery time 1-3 business days. Order contains ADR products and it is delivered to your home on weekdays at the time that has been agreed on with you. ADR handling fee for dangerous goods is included in shipping costs.

Matkahuolto Home Delivery

Delivery time 1-3 business days. Order is delivered to your home on weekdays at the time that has been agreed on with you. You may also request the parcel to be delivered to your door without signature confirmation.

Posti Letter

Delivery time 1-4 business days. Order is delivered to your home as basic letter (2nd class). If the letter will not fit through the letter hole the order will be taken to your nearest post office. You will then receive notice of arrival. No tracking available.

Posti Small Parcel

Delivery time 1-4 business days. Order is delivered to your home. If the parcel will not fit through the letter hole the order will be taken to your nearest post office. You will then receive notice of arrival.

Posti Domestic Parcel and SmartPost Parcel Point

Delivery time 1-4 business days. Order is picked up at post office or SmartPost Parcel Point. You receive a text message for SmartPost orders with a code to pick up the order. Remember to take a credit/debit card with you, if you chose Cash on Delivery.

Posti Domestic Parcel to Military Garrison (READ details!)

Delivery time 1-4 business days. Order is sent to military garrison and delivered to you according to its mode of operation. Enter your military garrison, unit and rank as the company name and include the garrison's address in respective fields.

OTHER COUNTRIES

Posti PickUp Parcel, Sweden
Sweden

Delivery time 3-6 business days. Order is delivered to a pick-up or parcel point. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti PickUp Parcel, Denmark
Denmark

Delivery time 3-5 business days. Order is delivered to a pick-up or parcel point. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti Baltic Parcel (Itella)
Estonia, Latvia, Lithuania

Delivery time 2-4 business days. Order is delivered to Itella SmartPost parcel point, nearest post office, or to your home. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

GLS – Zone A
Denmark, Estonia, Latvia, Lithuania, Sweden

Delivery time 1-4 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone B
Austria, Belgium, Czech Republic, Germany, Italy, the Netherlands, Poland, San Marino, Vatican City State

Delivery time 3-5 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone C
France, Luxembourg, Monaco

Delivery time 3-5 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone D
Ireland, Slovakia

Delivery time 3-7 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone E
Bulgaria, Croatia, Hungary, Portugal, Romania, Slovenia, Spain

Delivery time 3-7 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone F
Greece, Malta

Delivery time 5-8 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone G
Norway, United Kingdom

Delivery time 3-8 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone H
Liechtenstein, Switzerland

Delivery time 4-5 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

Posti Parcel Connect – Zone 3
Germany

Delivery time 2-5 business days. Order is delivered to your home or to nearest post office. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti Parcel Connect – Zone 7
Austria, Belgium, Czech Republic, the Netherlands, Poland

Delivery time 4-6 business days. Order is delivered to your home or to nearest post office. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti Parcel Connect – Zone 8
Bulgaria, Hungary, Portugal, Slovakia, Slovenia, Spain

Delivery time 4-9 business days. Order is delivered to your home or to nearest post office. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti Priority – Zone 1
Luxembourg

Delivery time 3-7 business days. Order is delivered to your home or to nearest post office. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti Priority – Zone 2
Croatia, Cyprus, France, Greece, Ireland, Italy, Malta, Monaco, Romania

Delivery time 3-8 business days. Order is delivered to your home or to nearest post office. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti Priority – Zone 3 and 4

Anguilla, Argentina, Armenia, Aruba, Australia, Bahamas, Bangladesh, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Canada, Canary Islands, Chile, Costa Rica, Djibouti, Dominica, Egypt, El Salvador, Eritrea, Fiji, Grenada, Guam, Guyana, Iceland, Japan, Kenya, Liberia, Liechtenstein, Malaysia, Mexico, Monaco, Nepal, New Zealand, Norway, Pakistan, Papua New Guinea, Peru, Philippines, Puerto Rico, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sierra Leone, Singapore, Switzerland, Tanzania, Thailand, Turkey, Uganda, United States, Venezuela

Delivery time 6-15 business days. Order is delivered to your home or collection point. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes. Customer is responsible for customs clearance in country of delivery.

PostNord MyPack Collect - Zone A
Estonia, Latvia, Lithuania

Delivery time 2-7 business days. Order is delivered to your nearest pick-up point. Parcel arrival notification is sent by phone, email or in mobile application.

PostNord MyPack Collect - Zone B
Sweden

Delivery time 2-7 business days. Order is delivered to your nearest pick-up point. Parcel arrival notification is sent by phone, email or in mobile application.

PostNord MyPack Collect - Zone C
Denmark

Delivery time 2-7 business days. Order is delivered to your nearest pick-up point. Parcel arrival notification is sent by phone, email or in mobile application.

UPS Expedited - Zone 4

UPS Expedited - Zone 5

UPS Expedited - Zone 6

UPS Expedited - Zone 7

UPS Standard - Zone 1

UPS Standard - Zone 2

UPS Standard - Zone 3, 31 and 4

UPS Standard - Zone 5

UPS Standard - Zone Great Britain

UPS Standard - Zone Switzerland

2.3 Missing products or damaged package

Always check the contents of the package immediately upon delivery. If there are products missing or the package has been damaged, contact the shipping company and our customer service. If you do not inform us in time, you may lose your right to a refund or return the product.

2.4 Check product compatibility before ordering

Always check the compatibility of the product you are ordering with the product you are ordering it for. Information on compatibility can be found on the product page, or you can ask us directly at info@tradesoft.fi.

2.5 Force majeure and order restrictions

We are not responsible for the delivery being delayed or suspended due to a strike, natural disaster, confiscation, import or export restriction, or anything else that interferes with our business. We are also not responsible for packages that are refused, seized or denied entry by the customs agency or recipient.

Some shipping companies have restrictions for products, such as airsoft guns and gas. Therefore these products cannot be shipped with for example Posti (the Finnish postal service). Because of this we may not be able to ship all products to your country. You can check the available products by choosing your shipping country in the shopping cart – all available shipping methods will then be listed automatically.

3 Paying for your order

We offer various payment methods through our partners like the Finnish Paytrail, as well as Matkahuolto and Posti in the form of Cash On Delivery. In addition to these web shop payment methods, you can pay in cash or with your credit/debit card in our walk-in store in Turku, Finland. The available payment methods will automatically be listed in your shopping cart depending on the chosen shipping method and the shipping country.

Cash or Credit/Debit Card

Pay for the order when you pick it up at our store in Turku, Finland during opening hours.

Cash On Delivery (COD)

Pay for the order when you collect it at the pickup point of your choice (SmartPost) or at your nearest post office.

Credit card (Mastercard and Visa), Visa Electron, Mobile Pay, Finnish banks…

Choose your preferred payment method from various options. Payments are securely processed by the Finnish Paytrail.

Paypal

Use your Paypal account to pay for your order.

4 Warranty

All of our products are covered with a warranty of at least one month. The warranty period of each product is stated on the order receipt. The warranty covers normal use of the product and is void if the product is modified or disassembled. In addition, using an unmodified stock gun with a battery exceeding the nominal voltage or nominal capacity stated in the product description, also voids the warranty.

The warranty does not cover products like airsoft guns that have broken after being used in cold or damp climate. The products have originally been designed for warm climates and we cannot therefore guarantee that they function normally in sub-zero temperatures or in otherwise exceptional surroundings.

Remember that the product packaging and all contents including the order receipt are part of the product and needed for warranty processing. If you have lost your order receipt, you can easily print a new one in your account order history, or contact us with your customer details. If something is missing from the product or the product is not in good condition, we may have to compensate for the defect by lowering the total refund value.

If you think your product is broken always contact us before returning the product. Do not disassemble or try to repair the product yourself, as this may void the warranty. If there is not any defect in a product that has been returned to us for warranty processing, we may have to charge a warranty inspection fee and shipping costs.

New products are also covered by the six-month defect liability if the product lacks conformity. This means that if the product was defective at the time of the purchase we will repair or exchange the product within six months. This does not apply to products that have been disassembled, tuned or otherwise modified. In addition, products that have been misused or physically damaged are not covered by this guarantee.

5 Returning a product

All products must be returned in original condition, including product packaging and other accessories provided with the package. Pack the products carefully in the return parcel, so that they arrive in good condition. Only products that have not been used can be returned. However, you may try on for example clothes to make sure they fit.

NB! Products or services made to order to customers needs, like wires sold by the meter or Deans connector installation to battery, cannot be returned.

Remember to include the order receipt or order return form in the parcel. Mark the products you want to return and a short description of what you would like in exchange (different size, other product, refund). If you have lost the order receipt you can print a new one by logging in to your account on our website, or by printing out the order return form from the email you received with the title “Your order has been shipped”.

If you forget to include your contact information in the return package, contact us by email at info@tradesoft.fi. This helps us to identify your package and process the return as quickly as possible.

Always contact us by email at info@tradesoft.fi before returning a product.

FINLAND

All domestic orders can be returned for free within a month from receiving the package. Note that products must be returned with the same shipping company that you have chosen when placing your order. Matkahuolto Near parcels must also be returned from the same pickup point where you originally collected the order. Remember to always use our customer return number when sending the package – this way we will cover the shipping costs.

Matkahuolto parcels
Customer return number 9513946
Tradesoft Oy
Yliopistonkatu 6
20100 Turku

Posti parcels
Customer return number 632987
Tradesoft Oy
Yliopistonkatu 6
20100 Turku

The delivery time for Posti parcels is 1-7 business days. Matkahuolto is a bit quicker. The customer is responsible for paying the shipping costs for packages that have been returned without using our customer return number.

OTHER COUNTRIES

All orders outside of Finland can be returned within a month from receiving the package. The customer is responsible for all transportation fees and charges on any packages returned to Tradesoft. Eventual fees and charges to Tradesoft will be reduced from the value of the returned product before the refund is processed. Do not add Cash On Delivery (COD) or other extra services to the parcel, as these packages will be refused.

Make sure to use a postal service that insures you for the value of the products you are returning. Keep the receipt as proof of returning the products and send the tracking code to us by email at info@tradesoft.fi

Send your package to:
Tradesoft Oy
Yliopistonkatu 6
20100 Turku
Finland

5.1 Undeliverable package

FINLAND

If an order returns to us as undeliverable package, we will first contact the customer to arrange re-shipping. If the package returns to us a second time as undeliverable, we may charge the shipping costs for undelivered order. Customers that have chosen Cash On Delivery (COD) may lose their right to this payment method.

OTHER COUNTRIES

If an order returns to us as undeliverable package, we will charge the shipping costs by reducing the total shipping costs from the refund value of the order.

6 How to make changes to your order?

You may make changes to your order before it has been processed for shipping. Contact us immediately at info@tradesoft.fi and let us know how you would like to change the order. We will confirm the changes and then send you an updated order confirmation to your email. The order will be processed immediately when the outstanding balance has been paid.

6.1 Order cancellation

You may cancel your order before it has been processed for shipping. If you want to cancel your order, contact us immediately at info@tradesoft.fi.

7 Privacy policy

Every time a person creates an account or places an order in Tradesoft’s web shop, all information is saved in our customer database. This register’s main purpose is to ensure the smooth and efficient processing of orders and customer inquiries. This information is located on password protected and encrypted servers that are not accessible by outside parties. Upon a person’s request, the information may be used for marketing purposes, like newsletters, flyers or other forms of direct marketing.

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@tradesoft.fi with the details of your request.

Cookies

Our website also uses cookies to enhance the customer experience. Cookies are used on most websites today, as they are able to collect information from your internet browsing, like which internet browser you are using or the IP address of your computer. Cookies do not record your username, password or other personal information. Our website has been designed to work with cookies, so if you decide to disable them, all content may not be shown and features will not function.

The original terms and conditions and other information on the website provided in Finnish and English also apply to any disputes that may arise when using the website with Google Translate translation tool.